Privacy Policy

1. Scope of This Policy

This policy applies to personal information handled by Nuka Raju Invisible Grills through https://nukarajuinvisiblegrills.in/, phone calls, WhatsApp messages, website enquiry forms and other service-related communications.

It does not control the independent privacy practices of third-party websites, applications or platforms that you choose to use.

2. Information We May Collect

Depending on how you interact with us, we may collect information such as:

• your name;
• phone number and WhatsApp number;
• service location, locality or address information that you choose to provide;
• the service you are interested in;
• property type and installation-area details;
• photographs or videos you voluntarily send for quotation or measurement purposes;
• messages, enquiry details and communication history;
• quotation, booking, invoice or payment-related records where applicable;
• technical information such as browser, device, IP address, referral page or usage logs if collected by our website, hosting, security or analytics tools.

Please avoid sending personal information that is not needed for your enquiry.

3. How We Receive Information

We may receive information when you:

• submit a website form;
• call us;
• contact us through WhatsApp;
• request a quotation or site measurement;
• book or receive an installation service;
• send property photographs, measurements or location details;
• use the website where technical logs or cookies are enabled.

4. How We Use Personal Information

We may use personal information to:

• respond to enquiries and identify the requested service;
• communicate about quotations, measurements, appointments and installations;
• prepare or maintain service and payment records;
• provide customer support and respond to complaints;
• coordinate technicians, materials and site visits;
• improve website usability, security and service information;
• prevent misuse, fraud, spam or security incidents;
• comply with applicable legal, tax, accounting or regulatory requirements.

5. Consent & Lawful Processing

Where consent is required, we seek to use personal information for a clear and specific purpose connected with your enquiry or service request. Information may also be processed where another lawful ground is available under applicable law.

You may ask us to stop using information for a consent-based purpose, subject to information we must retain or process for lawful reasons, completed transactions, dispute handling or other permitted purposes.

6. When We May Share Information

We do not sell personal information as a business activity. We may share limited information when reasonably necessary with:

• technicians or team members involved in your enquiry or installation;
• service providers supporting website hosting, security, communications or business operations;
• WhatsApp or other communication platforms you choose to use;
• professional advisers or authorities where disclosure is legally required;
• a successor or reorganised business if the business structure changes, subject to applicable law.

Service providers may handle information under their own terms as well as any contractual or legal obligations applicable to them.

7. Cookies, Logs & Analytics

Our website may use essential cookies or similar technologies required for basic functionality, security and performance. If analytics, advertising or other optional tools are enabled, those tools may collect information such as device details, browser information, pages visited and approximate usage data.

You can usually control cookies through your browser settings. Blocking certain cookies may affect website functionality.

8. WhatsApp, Maps & Other Third-Party Platforms

If you click a WhatsApp, map, social-media or other third-party link, the relevant third party may receive information directly from you or your device. Their privacy policies and terms apply to their processing. We recommend reviewing those policies before providing information through a third-party service.

9. How Long We Keep Information

We aim to retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including enquiry follow-up, service delivery, record-keeping, legal obligations, dispute handling and legitimate business needs.

Retention periods may differ depending on the type of information and whether a service was booked or completed.

10. Data Security

We use reasonable administrative and technical measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission, mobile communication or storage method can be guaranteed to be completely secure.

Please avoid sending passwords, banking credentials, identity documents or other highly sensitive information unless specifically required through an appropriate secure process.

11. Your Choices & Privacy Rights

Subject to applicable law and the commencement of relevant statutory provisions, you may be able to request access to information about your personal data, ask for correction or updating, request erasure where appropriate, withdraw consent for consent-based processing, or raise a grievance.

To make a privacy request, contact us using the details below and provide enough information for us to identify the relevant enquiry or record. We may need to take reasonable steps to verify the request before acting on it.

12. Children’s Privacy

Our website and installation services are intended for adults arranging services for homes or properties. We do not intentionally request children to submit personal information directly through the website. If you believe a child has provided personal information to us without appropriate authorisation, contact us so that the matter can be reviewed.

13. Processing or Storage Outside India

Some technology or communication service providers may process or store information outside India. Where this occurs, such processing will be subject to applicable law and the relevant provider’s safeguards, terms and privacy practices.

14. External Websites & Links

Our website may link to third-party websites or platforms. We are not responsible for their content, security or privacy practices. A link from our website does not mean that we control the third party’s handling of personal information.

15. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our website, services, technology or applicable law. The updated policy will be posted on this page and the effective date may be changed accordingly.

16. Privacy Questions & Grievances

For questions about this Privacy Policy, correction requests, consent withdrawal or other privacy concerns, contact us using the details below.